Frequently Asked Questions

Everything you need to know about premium cuts and delivery.

How do you ensure the meat stays fresh during shipping?

We use high-density insulated coolers and dry ice or gel packs to maintain a sub-zero environment. Every order is vacuum-sealed to lock in flavor and ensure your meat arrives in perfect condition.

What is the source of your meat products?

The Meatery partners exclusively with sustainable farms and ranches that prioritize ethical animal welfare. Our beef is primarily pasture-raised and grain-finished for optimal marbling and taste.

How long does shipping take?

Orders are typically processed within 24 hours. We offer overnight and 2-day express shipping to ensure the integrity of the cold chain, depending on your location within the continental US.

Can I return a food item if I change my mind?

Due to the perishable nature of our products, we cannot accept returns. However, if there is an issue with the quality or condition of your order upon arrival, please contact our support team for a replacement or refund.

Are your products frozen or fresh?

To ensure maximum food safety and quality during transit, most of our cuts are flash-frozen at the peak of freshness. This process preserves the cellular structure and flavor better than traditional freezing.

Do you offer subscription boxes?

Yes, we offer 'The Butcher’s Choice' subscription which delivers a curated selection of seasonal cuts to your door every 30 or 60 days at a discounted rate.